Did you know that over 56% of consumers would rather send an instant message than call customer service? Utilizing Facebook Messenger as a customer support channel is beneficial for both the consumer and the producer. It allows customers to go about their day freely, rather than being placed on hold for an hour or longer. Using Facebook Messenger as a support channel is also convenient and efficient for business owners. Messenger allows you to create automated yet personalized responses. Facebook Messenger even allows you to configure a response time. This allows company pages to respond in a prompt time frame.