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Blog Social Media

Problems with Facebook and Twitter in 2022-2023

Problems with Facebook and Twitter in 2022-2023

A year ago from now, you would have never predicted that Elon Musk of all people was going to buy Twitter. Or, you would have never guessed that Facebook was going to change its name to Meta. Yet, here we are. There have been volatile changes to both platforms – from its user base and its functions. Each platform has revealed the issues that were going on behind the scenes. If you’re a business or brand who relies on these platforms, you will want to learn about the current problems with Facebook and Twitter in 2022-2023.

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Facebook Groups Lawsuits

Facebook Groups Lawsuits

Amazon has filed a lawsuit against administrators of more than 10,000 Facebook groups it accuses of coordinating fake reviews in exchange for money or free products.

Facebook and Customer Service Social Media
Blog Social Media

The Power of Social Media for Customer Service

The Power of Social Media for Customer Service

Did you know that over 56% of consumers would rather send an instant message than call customer service?  Utilizing Facebook Messenger as a customer support channel is beneficial for both the consumer and the producer.  It allows customers to go about their day freely, rather than being placed on hold for an hour or longer.   Using Facebook Messenger as a support channel is also convenient and efficient for business owners.  Messenger allows you to create automated yet personalized responses.  Facebook Messenger even allows you to configure a response time.  This allows company pages to respond in a prompt time frame.