Why Customer Experience Matters!
Why does customer experience matter? If I asked you what your last great moment as a customer was, what would you say? Can you even remember the last great moment you had as a customer or would you be able to remember your experience right away? Filling our ears with the greatest details of that experience and having us feel like and we want to have that experience as well? On the other hand, I bet you would remember if your experience wasn’t that good and the details behind that story experience would be easy to remember. Read more
DIY and Pay Experts – It’s a topic a lot of people don’t want to talk about. With the rise of technology and the opportunities to create a business from your home people are adopting the concept of self-learning and “doing it yourself”. It’s easy to ignore all the businesses with years- even decades of experience under their belt who are available and ready to offer their services. These businesses are been ignored because there is a growing trend of individuals who go the “DIY” route wants to do things on their own – whether it’s web design or marketing.
Every so often at the Faceless office, we discuss the need and importance of customer service in business. We stress customer service to our clients and implement this into our own culture. Occasionally we share our frustrations from the customer perspective. During a trip to D.C. a team member told me their customer service frustration while they were in a high level global brand retail establishment, listening to a sales associate who was starting a fitting room for a customer. The associate asked if she should place the final items in the dressing room that was started. The customer said “yes, Thank You” where then the associate replied “No problem”
Fill in the Blank: everyone needs a ________________________. It could be a doctor/plumber/hairdresser/pet groomer/dentist or an endless array of professions that fit your life. Everyone has several “go-to” people that handle any service that we need. When it comes to your business, there is a multitude of services that you need to be subscribed to, even just to keep it going on a day to day. Every business needs marketing, so why not choose ONE company that handles it all? Let’s be honest, in this business landscape, a full-service marketing firm is efficient for your business and more cost effective.
CEO’s are all prepping and researching. All working hard to make sure they stay in front of the next evolution of technologies for business and their industry. They are all going to be asking very soon:
What’s our A.I. strategy?
Artificial Intelligence could be one of the most technological advances in this century. It could transform every brand and industry with how business is conducted and experienced. A.I. become a major buzzword. However, this technology doesn’t necessarily need to mean quite what you think it does right now. What if A.I meant methods of automation were to be available for your business. With the initial programming concepts for market ready A.I., there would have to be a finite amount of processes or options, so a quantifiable decision could be made without question. Like inputting all the tables and amounts of seating in a restaurant and Artificial Intelligence could properly manage an equal spread of seating in the different sections that would run smoothly. Improving the customer experience on a variety of points through automation can improve businesses revenue. But is your business ready for this shift forward?
The reasons behind this are always a question in marketing and therefore have many opinions and thoughts about this topic. But what is known is that about 80% of all the business cards that are passed out are thrown away within the first week. With that knowledge, one great question to ask would be: How do I increase the odds that I will end up being a consistent part of that 20%?
“Are you ready to TRANSFORM your life, start your own beauty business, become a #BOSSBABE and look AMAZING while doing it”? While you may cringe, MLM consultants and advisers use this is an overused sales pitches that for recruitment. The recruitment process could be social-media oriented or in the form of a “party”. Multi-level marketing companies have gotten a negative reputation over the past few years though aggressive social selling and shady legal practices. In spite of these, the MLM models aren’t as evil as their negative reputation makes them out to be.
Business Citation Got You Worried
Have you heard the term Business Citation? Has a company recently emailed you offering a Free Citation Audit? Are you wondering what this means?
Medical Marketing, How To…
When looking into marketing your medical practice, are you seeking new patients or building your brand? Do you know which you would prefer? Do you know which you should prefer?
There is an increased amount of traffic during any holiday, both physical and digitally. In turn, this means that you will be getting more visitors to your website. Is your website easy to navigate, contain all the information that your customers are looking for, quick-loading, mobile-friendly, and easy to find on local searches?