May 30, 2018 - Faceless Marketing | Advertising | Design

The Unnecessary Necessity of Social Media Accounts

“I don’t need social media to promote my company” yeah those are the words from some people who think that social media is stupid & a waste of time for their business. We are all living in a world where technology provides easy-quick access to information. If you want to look for a place to eat, you go online and search for the place. Also, people look up networking channels to see visuals & if there is something that catches the eye. The Sunday brunch avocado toast with a mimosa on the side image that you see on your feed from a friend you barely talk to gives you the push to get out of bed & join the rest of the foodie movement. All based on an image, so why do so many people think that social media is unnecessary to the growth of their business?

Would You Rather Hear “My Pleasure” or ‘No Problem’?

Every so often at the Faceless office, we discuss the need and importance of customer service in business. We stress customer service to our clients and implement this into our own culture. Occasionally we share our frustrations from the customer perspective. During a trip to D.C. a team member told me their customer service frustration while they were in a high level global brand retail establishment, listening to a sales associate who was starting a fitting room for a customer. The associate asked if she should place the final items in the dressing room that was started. The customer said “yes, Thank You” where then the associate replied “No problem”