Customer Service Archives - Faceless Marketing | Advertising | Design

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Marketing is all about making connections. In 2022, relationships between you and your customers are more valuable than ever. Much like any relationship, it takes time to nurture and grow these relationships. So what is relationship marketing? Relationship marketing aims to maximize the lifetime value of each customer through building good relationships with them. We will take a closer look at the science behind building relationships for marketing and how to implement it in your own business.

By Alex

November 2, 2022

29Jan

Blog Business Business Strategy Customer Service Marketing Public Relations Small Business Specials and Discounts

Why Customer Experience Matters

Why does customer experience matter? If I asked you what your last great moment as a customer was, what would you say? Can you even remember the last great moment you had as a customer or would you be able to remember your experience right away? Filling our ears with the greatest details of that experience and having us feel like and we want to have that experience as well? On the other hand, I bet you would remember if your experience wasn’t that good and the details behind that story experience would be easy to remember.

By emma

January 29, 2020

23Oct

Advertising Blog Business Business Strategy Customer Service Internet Marketing Marketing Small Business

Drip Marketing Campaigns – Guide for Email Marketing

Drip Marketing Campaigns Guide for Email Marketing

Email newsletters are the perfect way to keep your subscribers in contact with the latest developments in your business. But there’s a major drawback. New subscribers only see the latest email announcements and never the older emails you’ve sent out. Plus, it’s hard to keep track of new subscribers, current subscribers and old subscriber’s activity. In this instance, Drip Marketing Campaigns come in to play to help do just that.

By J

October 23, 2019

30May

Blog Customer Service

Would You Rather Hear “My Pleasure” or ‘No Problem’?

Every so often at the Faceless office, we discuss the need and importance of customer service in business. We stress customer service to our clients and implement this into our own culture. Occasionally we share our frustrations from the customer perspective. During a trip to D.C. a team member told me their customer service frustration while they were in a high level global brand retail establishment, listening to a sales associate who was starting a fitting room for a customer. The associate asked if she should place the final items in the dressing room that was started. The customer said “yes, Thank You” where then the associate replied “No problem”

By Alex

May 30, 2018