Printing Guide – Color Printing Services, Graphic Design, & More

Clients and customers ask these frequently asked questions. You mainly ask us about our color printing services. What is Pantone? What is CMYK? Which type of files do you accept? Read about our printing guidelines, color printing services, and graphic design. Do you have questions about payments? Read about our payment policies.

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Pantone colors are premixed spot colors. CYMK is a process printing system that uses a mixture of Cyan, Magenta, Yellow and Black to produce color.

While CMYK is a much less expensive way to produce full color jobs, about 50% of Pantone colors are not fully achievable in CMYK (see below). This can cause issues or dissatisfaction for your customer if they are expecting a certain PMS color match.

Here are some examples of what certain Pantone colors look like on screen (or in a Pantone Book) and what the CMYK print will look like:

Here are some suggestions for our color printing services. If you are sending a job for full color to Faceless Technologies, please convert all Pantone colors to 4 color process before submitting your order. Also, we suggest checking the PMS color’s achievability in CMYK and alerting your customer about what to expect with the conversion.

Please note that Faceless Technologies has 4 color process and 1-2 color spot capabilities and 1-2 PMS Color options on certain products such as Brochures / Sales Sheets, Business Cards, Envelopes, Letterhead, NCR Forms, Notepads, & Small Flyers. If you are unsure of which process will work best for your job, please contact customer service for assistance.

While the addition of a border may be a nice design aesthetic or an easy way to add bleed to a customer supplied file, it can be detrimental to the end result of your print job. Faceless Technologies highly recommends removing all borders before sending files to print.

Due to the speed of our cutters and our sheet lay-out, borders can make even the straightest cuts look crooked. Although Faceless Technologies often trims borders to perfection, the issue can be avoided 100% of the time if borders are removed completely before submitting artwork.

Any original media (discs, pictures, slides, proofs, etc.) are non-returnable and become our property unless pre-arrangements are made.

While the addition of a border may be a nice design aesthetic or an easy way to add bleed to a customer supplied file, it can be detrimental to the end result of your print job.

Faceless Technologies highly recommends removing all borders before sending files to print.

This is why:

Due to the speed of our cutters and our sheet lay-out, borders can make even the straightest cuts look crooked. Although Faceless Technologies often trims borders to perfection, the issue can be avoided 100% of the time if borders are removed completely before submitting artwork.

Adding Bleed to a file:

To ensure proper printing, please make sure the correct bleed is set-up on the design file. If you send Faceless Technologies a business card file at 3.5×2 you will need to extend it to 3.75×2.25 to give us the requested amount of bleed. This file can easily be enlarged to 3.75×2.25 but simply enlarging the image could cause an undesired final product.

Enlarging the file can move text and important images out of the text safe area and past the final cut line.

Faceless Technologies recommends enlarging the background only and leaving important text and images within the text safe area and final cut line.

See below for Faceless Technologies recommended text safe area. Please feel free to contact us if you ever need any design templates for our color printing services.

See Image sample below as to what a tag looks like

A tag is a line of type which we discreetly add to your final artwork on the edge of the printed piece. It reads in 5 point type, our store name and phone number. Tagging your orders is one of the reasons we have been able to maintain such incredibly low prices. You can add an additional $15 to remove the tag.

Every Door Direct Mail is another option you have when you want to mail pieces for the lowest cost possible.Faceless Technologies introduces new EDDM sizes! With Every Door Direct Mail (EDDM) sizes, you can offer your customers an easy, cost effective way to deliver their message to every door. Faceless Technologies makes it easy by offering the sizes and stocks that fit into the EDDM restrictions.

• Use the USPS online tool to target areas you want to reach with your mailing — choose routes by neighborhood, ZIP Code, or city.
• Get your mailing to every mailbox along the chosen routes — delivered by USPS Letter Carriers with the day’s mail.
• Spend as little as 14.5 cents per piece on postage.

For more information on how EDDM works, visit https://eddm.usps.com/eddm/

NOTE: For all EDDM products, you are responsible for setup and delivery to USPS for EDDM processing. Faceless Technologies will use our standard bulk packaging to process your order. Contact us is you want us to handle all aspects of the mailing, in which we will run either our standard Bulk rate or First class postage options through our own mailing facility. USPS requirements for EDDM include choosing the area for mailing from the USPS system, bundling the postcards in packs of 50 and labeling each bundle for the preselected route. Faceless Technologies will not be responsible for these requirements.

For more information on how EDDM works, please visit https://eddm.usps.com/eddm/

Print Orders that are cancelled are subject to a cancellation fee based on the current production status of your job.

• If artwork is already in pre-production in cue to print there is no cancellation possibility
• If Design is being Done, there will be no refunds if proofs have been sent out to client.

ALL REFUNDS WILL BE IN THE FORM OF IN-HOUSE CREDIT!

Jobs may be subject to other fees as follows:

• $20.00 — Xerox proofs ( per 8.5″ X 11″, per side ).
• $100.00/hour — Approved artwork alterations; 1/2 hour minimum.
• $10.00 — Re-RIP of any file. (Multi-page products like catalogs subject to higher rates)
• $5.00 — PDF proof on Business Card jobs.

This is not an exhaustive list. We may choose to charge other fees.

We accept a certain kind of media for color printing services. Any original media (discs, pictures, slides, proofs, etc.) are non-returnable. It becomes our property unless pre-arrangements are made.

Acceptable artwork should be submitted at 300 dpi, in CMYK mode with 1/4” bleed. We accept JPG, TIFF, PDF, and PSD formats.

Additional charges may apply if furnished media are incompatible with our software. We cannot guarantee consistent results if files are generated by other applications like Microsoft Publisher. For best results, all rasterized files should be converted to CYMK. Each font must be included or embedded. Images must be flattened with CMYK in TIFF or EPS format. Within 24 hours of receipt of files and order form, proofs will are emailed or shipped out. Turnaround time begins after receipt of final proof approval. Faceless only accepts final approvals in writing. We do not accept non-verbal approvals. Job is considered complete if within +/- 5%. Quoted prices do not include any shipping, handling or sales taxes (if applicable). Prices subject to change without notice. All color printing services jobs require payment in full upon acceptance of order. Unless other payment terms have been previously arranged and account is up to date, your credit card will be charged upon placement of order.

Quoted prices do not include any shipping, handling or sales taxes (if applicable). Prices subject to change without notice. All jobs require payment in full upon acceptance of order. Unless other payment terms have been previously arranged and account is up to date, your credit card will be charged upon placement of order.

Any original media (discs, pictures, slides, proofs, etc.) are non-returnable and become our property unless pre-arrangements are made.

Preferred file type is Adobe PDF. Acceptable applications for Mac & PC include (but are not limited to) Adobe Illustrator, Adobe InDesign, Adobe Photoshop and Adobe PDF.

Please note that although color proofs supplied to the customer are highly calibrated and very accurate, they cannot match the final printed product 100%. This is due to the fact that proofs are created in a different way than the printed piece (ink, paper stock, registration, line screens, etc.) Also note that the customer proof may not closely match our proofs or the printed piece either for the same reasons and because the customer supplied proofs are not calibrated to our presses. Every file should be sent in CMYK. Any files submitted in RGB may experience unacceptable color shifting. Files that are submitted in RGB are automatically converted to CMYK. Colors may shift or change slightly due to our efficient process of client runs. Every product except banners are done using a gang run procedure on offset presses including jobs of 200 and 500 quantities. This is possible due to our highly efficient workflow and job volume. Banner jobs are not the same as offset. We are not responsible for color shift or color variences that occur.

RIGHT OF REFUSAL

We reserve the right to refuse service or products to any person or organization.

Although we make every possible effort to turn jobs around in the estimated times offered, your job may require more time due to unforeseeable or uncontrollable circumstances or finishing services added onto the job. We will not credit customers if a job runs past the estimated turnaround time. TURNAROUND TIMES ARE AN ESTIMATE, NOT A GUARANTEE!

We accept Visa, MasterCard, American Express, and Discover. We also accept Paypal, Checks and Money Orders.

All shipments are sent via UPS & Fed Ex.

The first one is on the house! You can set up a complementary conference to see if our team is right for you and your firm. Our goals are not just to take a look at your current platforms and operations, but to save you money while we increase your revenue.

“Our success is solely dependant on the success of our relationship with our client, and the effectiveness we provide towards achieving their goals.”

This mission statement defines who we are and how we look at the work we complete for all of our clients. We genuinely feel like an extension of each of our clients and this will reflect in all aspects of our company culture.

Yes! Unlike many Consulting businesses out there, we will have a specialist come to you and your business, study your team while we learn about your industry and make immediate adjustments to have the increase in revenue or closings you need for your continued success.

We have multiple programs available right now.

• Customers are leaning towards all the brands they know and trust.
• We map out all the important details of your company and its’ revenue.

With the growth of technology at the current advanced rate and the global business market linked together like never before, you can now complete just about every function needed in business without being “face-to-face” with the other person. Faceless Technologies has adapted to this “Flat World” thinking but without losing the importance of the client, thier goals, and to maintain the highest level of customer service.